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lundi 12 novembre 2012

Social Media in China - a quite different thing

Communicate via social media with consumers, that is easy. But to get into the Chinese social media market means to overcome several hurdles and to understand the market's rules and consumer habits.

The Chinese way - ‘An error occurred. Please try later.’

  • Facebook, Twitter & Co. have not been accessible for 3 years because of the censorship

  • almost half of their time is spent on local counterparts, especially on micro blogs

  • possibility to exchange experiences and to level criticism anonymously

  • the Chinese let themselves extremely be guided by the opinions and recommendations of others

How to succeed in the market

  1. First of all: pay attention to the origin of the contents! - The user’s opinion or negative news about competitors will not always be the true ones.
  2. Fine-tune your marketing! - Presence on different local platforms and targeted marketing are indispensable.
  3. BUT: Do not forget the basic measures to develop your social media strategy! - Even in China, it is essential to
    • present yourself sincerely
    • address the customer directly
    • learn by trial and error and
    • keep your Corporate Communication in the social media platforms.


Worth knowing:

Not a mission impossible, but hard work

By developing new techniques to manage the customer relationship and considering the mentioned facts, companies will make the most of the high social media activity of the Chinese. They should profit from analogies with similar markets and from the incredible potential of the market with regard to the number of internet users.



Internet Sources:

Facebook, 2012. Facebook Newsroom.
http://newsroom.fb.com/News/457/One-Billion-People-on-Facebook

Financial Times Deutschland, 2012. Article ‘Alles außer Facebook’.
http://www.ftd.de/it-medien/computer-technik/:china-alles-ausser-facebook/70020586.html

Internet World Business, 2012. Heftarchiv Ausgabe 12 2012. Article ‘Das Netz im Reich der Mitte’.
http://www.internetworld.de/Heftarchiv/2012/Ausgabe-12-2012/Das-Netz-im-Reich-der-Mitte

Lingner Consulting New Media, 2012. Article ‘Social Media und Employer Branding in China’.
http://lingner.com/zukunftskommunikation/china-im-social-web

McKinsey Quarterly, 2012. Marketing & Sales, Digital Marketing, April 2012.
http://www.mckinseyquarterly.com/Understanding_social_media_in_China_2961

n-tv, 2012. Article ‘Cyber-Attacken in Zeiten des Parteitags: Google in China geblockt’.
http://www.n-tv.de/technik/Google-in-China-geblockt-article7717896.html

t3n We Love Technology, 2012. Article ‘Social Web in China: Wie deutsche Unternehmen im Reich der Mitte erfolgreich sind’.
http://t3n.de/magazin/china-sozialen-netzwerke-social-web-mitte-229593/

we are social, 2012. Blog. Post ‘Social, Digital and Mobile in China’.
http://wearesocial.sg/blog/2011/12/social-digital-mobile-china/

Yahoo! Deutschland, 2012. Nachrichten. Article ‘Facebook heißt hier RenRen: Social Media in China’.
http://de.nachrichten.yahoo.com/blogs/total-digital/facebook-hei%C3%9Ft-hier-renren-social-media-china-125602858.html

YouTube, 2012. Video ‘PandoHouse Rock: The Great Firewall Of China Song’.
http://www.youtube.com/watch?v=89lQef9-k18

YouTube, 2012. YouTube Statistics.
http://www.youtube.com/t/press_statistics?hl=en-GB


The Power of Like

This article deals with the power of like and the relation between Fans and brands.

Lire la suite

Social media in china, things are different


Summary

Facebook, twitter, youtube or link-in ,these social-medias do not exist in China because of the censorship. Chinese people are using different social media like renren, weibo or kaixin. Because of the different culture, they have a different way of using social medias weither it's used by online users or companies.

Introduction

The world's largest demography is also the world's largest social-media market. It's vastly different from its counterpart in the west but there are some similar aspects. Social-media is a larger phenomenon in the world’s second-biggest economy than in other countries, including the United States. But why is it not exactly used the same as in the western countries?

1. Surveying the scene

-the world's biggest internet user base -world's most active environment for social media -chinese companies have social medias more advanced tan in western countries -A growth of social medias is difficult because of the censorship established by the government

2. Particularities of chinese social-medias

-Social media targets a Socio-professional group of people, depending on the age, family situation etc..
-Given the active censorship in China, Social Medias are very influenced by the Chinese culture.
-Young people are very active on social Medias.
-Social medias develop themselves more and more, and the government has difficulties to have them under control

3. Consumers and social media

- Multiple accounts
- 100 millions mobiles social users
- Users value the advices of opinion leaders
-A real opportunity for marketers

4. How companies are using social media

-A window to show their products
-they are using artificial writers
-A problem for users to distinguish the right from the fake

5. Crafting a winning strategy

- Chinese brands use essentially social medias efforts to support their goals!
- Making content authentic and entertaining to attract more internet users
- Marketing team constantly adapting content and learn from the users reactions
- Ingredients of success in marketing action are pretty similar but different because of the particular context in china with a big government power.

Conclusion

Companies are taking adventages of social-media and are using them as a tool for their strategy.
Chinese inhabitants are strongly influenced by social medias, which impact heavily on their consumption.
China is a politicly a communist country and informations are censored by the government. We can wonder where social medias will stop their explosive growth and if they will ever change the policy about censorship on social medias.

Sources


http://weibo.blog.lemonde.fr/
-https://docs.google.com/folder/d/0BxUAZLrIhGt-Ni1helNDanFUMVN5a3VkbUFhN1YwQQ/edit?pli=1&docId=0BxUAZLrIhGt-NW1vZ0JsQ0dDUkU
-http://www.chine-informations.com/actualite/micro-blogage-weibo-veut-concurrencer-twitter-avec-sa-version_30843.html
-http://www.marketing-chine.com/e-marketing/les-utilisateurs-des-reseaux-sociaux-chinois


Exemples of Chinese social media (1: renren, 2: sina weibo)




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