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“Telemarketing calls and spam texts are realities for most cell phone users” (Boyles et al, 2012)

The following report is based on data that The Pew Research Center obtained by Princeton Survey Research Associates International (PSRAI). The Pew Research Center is a nonprofit organization that aims at offering people facts on various issues and tendencies which shape America and the world.

The “Mobile Phone Problems” research analyses cell phone problems that can be encountered. Before continuing with the data, it is important to know that 88% of the American adults (age 18 and older) own a cell phone. The other statistics take into account the just mentioned percentage.

The information acquired by the PSRAI is based on the subsequent research method:

The sample contained 2254 adults (age 18 and older) from the United States. Furthermore, the telephone interviews were carried out in multiple languages (English as well as Spanish). “For results based on the total sample, one can say with 95% confidence that the error attributable to sampling is plus or minus 2.4 percentage points” (Boyles et al., 2012). Though, one should keep in mind that errors can occur while conducting telephone interviews which may cause certain falsities or one-sidedness. Moreover, weighting was used in this survey analysis in order to avoid sample designs and regularity of non-response that might bias the outcome. For instance, the study treats the correlation between ethnicity and the encountering of mobile phone issues. Moreover, it is important to consider other variables concerning demographics (age, sex, education).

Overview of results:

Pew Research Center’s Internet & American Life Project evaluated for problems that cell phone users can encounter and presented the results in a table based on the occurrence.

  • Dropped calls
  • Unwanted sales, marketing calls
  • Spam, unwanted texts
  • Slow download speed

How often cell users experience problems with their phones

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As stated before, 88% of the American adult population owns a cell phone:

  • A high percentage of 72% of the cell phone owners indicated to encounter dropped calls at least occasionally.
  • 25% of the adult cell phone users in America experience unwanted sales or marketing calls a few times a week or even more often.

The result of dropped calls

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From the 88% percent of the American adult cell phone users, 79% is using the text function on their mobile phones.

  • 69% of the people that indicated to use texting claimed to receive unwanted spam or text messages (25% percent encounter those problem weekly or more often).
The last group of cell phone users are the people who use their mobile devices for online browsing purposes. 55% of the American adult mobile phone users said to use their device for going online.

  • 46% percent of the people that indicated to use internet on their mobile phone stated to encounter slow download speeds weekly or more frequently.

Slow connection

Original Video - More videos at TinyPic A final important data is that not-white cell phone users indicated that they more often encounter mobile phone problems. counterparts. “This might be tied to the fact that African-Americans and Hispanics are more likely to rely on their cell phones as their primary or exclusive phones for calling and for internet access” (Smith, 2012). For example, over 50% percent of the Hispanic cell phone users claim to be confronted with slow download speed, while for white cell phone users this percentage is 44%.

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